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Threat Center

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Frequently Asked Questions

How does this service relate to the Diamond program?

Diamond support is available to Check Point Premium support customers and provides a TAC-based senior engineer who handles the customer’s Service Requests end-to-end. The Diamond engineer will replicate customer configurations to solve service requests, works with R&D on complicated issues, and oversees the daily support activity.

TAM is available to all Check Point supported customers and augments the Diamond service by adding locally focused site development activities such as planning, upgrading, performance tuning, project management, etc. The combination of Diamond and TAM (called ‘Diamond PLUS’) provides total support coverage – both reactive and proactive.

Who are the Technical Account Managers?

The Technical Account Managers are experts from Check Point’s own team of professional network security consultants who bring a unique combination of business experience and technical expertise to every engagement. Being part of Check Point, these security experts have un paralleled knowledge of security and best practices. All of our consultants have multiple technical certifications, with an average of over 10 years experience in network security.
This global team of consultants is based throughout the world in order to be closer to our customers.

Are all expenses included in the service?

Yes, travel and related expenses associated with on-site days are included in the service, with a minimum of two days onsite per visit. Additional travel and related expenses associated with this service are billable.

Are additional on-site days available?

Yes, additional onsite days are available for purchase in blocks of 5 days.

Where can I find pricing information?

Please visit the Check Point Professional Services price list.

Who do I talk to if I have more questions, or want to order this service?

Please email us at: PS@checkpoint.com