Check Point Elite Support

Check Point Elite delivers 7 x 24 x 365 support plus on-demand expert care wherever you need it. With committed response times, advanced self-help tools and priority handling, Elite Support will minimize business downtime and keep your network running.

Benefits

24-hour on-demand onsite engineer to resolve critical software cases
Fastest Response Times – 30 minutes for Priority 1 and 2 cases
Priority case handling and fast path escalations
Increased productivity and uptime with expert knowledge transfer, tools and techniques

Appliance Support

Next flight out hardware replacement service
Enhanced Return Material Authorization (RMA) processing

Elite Onsite Support

Extends the benefits of Elite Support with 4-hour RMA onsite hardware care for the fastest logistics. Check Point provides the delivery and basic installation of replacement hardware by a certified engineer with 4 hours following RMA determination. For location details please visit: www.checkpoint.com/services/onsite-availability.html

NOTE: This does not apply to appliances utilizing third party-vendor servers and platforms (IAS), for IAS support offering, contact a Check Point representative or contact your channel partner.

Useful Links

Find out more about how your business can benefit from Elite Support and other Enterprise Support programs, then contact your local Certified Partner to receive a quote today!