Enterprise Standard Support

Check Point Enterprise Standard Support delivers all the benefits of Enterprise Software Subscription with comprehensive, unlimited support from our experienced and certified security experts. With online tools and extensive resources devoted to Check Point security, you can count on Check Point to resolve your mission-critical issues quickly and efficiently.

Benefits

• Software Subscription - Access critical hot fixes, service packs, and major upgrades.
• Protect your business with unlimited, comprehensive support from experienced engineers
• Ensure business continuity with 5x9 business day Web, Chat and Phone support and 4 hour committed response
• Free use of Check Point support center tools – Sophisticated tools to initiate, manage, collaborate, and track Service Requests online including active notifications via mail or SMS
• Reduce support time and costs with Advanced Access to SecureKnowledge, get auto notification on new materials posted in your subject area.
• Appliance Support
  • Replacement units shipped same business day; delivery usually within 2-3 business days
  • Efficient hardware diagnosis using advanced tools
  • Return Materials Authorization (RMA) process by Check Point TAC (Technical Assistance Center) Hardware experts
• Optional Upgrade to Standard Onsite Support
  • 5x8x Next Business Day onsite service
  • Delivery and basic installation of replacement hardware by a certified engineer
  • Available in over 250 locations world wide

• Enterprise Support SLA
• Sales Support Americas

Find out more about how your business can benefit from Enterprise Standard Support and other Enterprise Support programs, then contact your local Certified Partner to receive a quote today!